AI customer support that auto-replies to emails & chats using your store's knowledge base & policies
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 1 reviews
- Price
- $9 / mo Free plan available
- Launched
- March 2026 Belgium
Screenshots
About Support Pilot AI ‑ helpdesk
AI customer support that auto-replies to emails & chats using your store's knowledge base & policies
SupportPilot AI reads your incoming support emails and chat messages, understands customer intent, and drafts accurate replies using your store data. Connect Gmail or Outlook, and the AI handles order status, refund requests, product questions, and more. It learns from your FAQ, policies, and product catalog automatically. Use Smart Playbooks to control how the AI responds — choose suggest mode for human review or auto mode for instant replies. Includes a live chat widget for your storefront.
- AI Email Responses - Automatically draft replies based on your policies
- Smart Playbooks - Create rules for refunds, tracking, cancellations
- Knowledge Base - Index your policies, product info and support email history
- Live Chat Widget - Add AI-powered chat to your storefront in one click
- Order Context - AI sees order details to give accurate answers
Features
- AI chatbots
- AI responses
- Auto-assign
- Auto-reply
- Chat window
- Chatbot
- FAQs
- File upload
- Help center
- Multi-language
- Multi-store
- Response templates
- Self-service
- Ticketing
- Unified inbox
Support Pilot AI ‑ helpdesk pricing
Free plan available · From $9 / month. Prices in USD; check the App Store for the latest.
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Free Trial
Free
- 50 AI responses
- Gmail integration
- AI classification
- Order lookup
-
Starter
$9 / month
- 60 AI responses/mo
- Auto-reply
- Playbooks
- Knowledge base
- Email alerts
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Growth
$69 / month
- 175 AI responses/mo
- Unlimited playbooks
- Full knowledge base
- Priority support
-
Scale
$149 / month
- 500 AI responses/mo
- All Growth features
- Dedicated support
Shopify stores using Support Pilot AI ‑ helpdesk
We haven't detected Support Pilot AI ‑ helpdesk on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Support Pilot AI ‑ helpdesk: FAQ
AI customer support that auto-replies to emails & chats using your store's knowledge base & policies
Support Pilot AI ‑ helpdesk has a free plan; paid plans start at $9 a month.
We haven't detected Support Pilot AI ‑ helpdesk on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Support Pilot AI ‑ helpdesk is built by JR management, based in Belgium, and launched in March 2026.
5.0 out of 5 from 1 reviews on the Shopify App Store.