Store Management
Top 25 Chat Apps for Shopify Stores in 2026
Support customers in real time with the best Shopify live chat apps. Add live chat widgets, AI-powered chatbots, WhatsApp Business integration, Facebook Messenger, and omnichannel messaging that brings all conversations into one dashboard.
Stores with live chat see 20% higher conversion rates. Pair with helpdesk tools for ticket management, FAQ builders to deflect common questions, and automation apps to route chats efficiently.
- Apps ranked
- 25
- With a free plan
- 22
- Average rating
- 4.7 / 5
- Installs we detect
- 109.8K
- 1 Featured
SEOWILL: AI SEO & AI Blog Post
by CWILL · 1,804 reviews
SEOWILL(formerly SEOAnt): Track & Boost Your Store’s Visibility in Google, ChatGPT, Gemini and more.
What merchants say: Merchants highly recommend this app for significantly improving SEO performance, enhancing Google rankings, and boosting organic traffic. It features keyword optimization, on-page SEO suggestions, broken link scanning, and AI-driven content writing. The intuitive dashboard and automation tools for tasks like image optimization are particularly praised. Merchants also appreciate the responsive and helpful customer support, making it a top choice for enhancing online visibility and store performance.
Used by 28,629 stores - 2
Shopify Inbox
by Shopify · 5,819 reviews
Acquire new customers and close sales by connecting with shoppers in chat.
What merchants say: Merchants appreciate this app for its direct communication tools, enhancing customer service and sales through real-time chat, viewing customer cart and order history, and mobile access. Features like photo uploads and product recommendations in chat are valued, though AI responses could improve. The interface is user-friendly, and integration with Shopify is seamless. Merchants also benefit from consolidated communications and timely notifications, with ongoing updates enhancing the experience.
Used by 930 stores - 3
Chatty AI Chatbot & Live Chat
by Chatty - AI Chat Agent Helpdesk & FAQs · 1,896 reviews
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
What merchants say: Merchants highly recommend this app for enhancing customer service with its AI-driven chatbot that provides instant, 24/7 responses to queries about orders, returns, and promotions. It features customization options, FAQ management, and integration with platforms like WhatsApp and Instagram. Users appreciate its easy setup, user-friendly interface, and responsive support team, noting significant improvements in customer interaction and sales.
Used by 63 stores - 4
Tidio ‑ Live Chat & AI Chatbot
by TIDIO LLC · 1,357 reviews
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
What merchants say: Merchants highly recommend this app for enhancing customer interactions, noting its efficient live chat and automated responses that boost satisfaction and sales. Its easy setup with Shopify, multi-channel management, and effective AI chatbots are key features. The mobile app allows for on-the-go customer engagement, and its performance does not slow down online stores. Support is frequently praised for being responsive and helpful.
Used by 21,332 stores - 5
Pushdaddy Many Chat ,Cloud API
by Pushdaddy · 941 reviews
Use Many Chat/Live Chat/messenger with FAQ, abandoned cart with chatbots, Push notification inc
What merchants say: Merchants say this app boosts sales and conversions by letting customers ask pre‑purchase questions via live WhatsApp chat, reducing bounce and abandoned carts. It’s praised as easy to install, highly customizable, and smooth-running with a visible mobile WhatsApp button, auto‑messages, and chatbot options. Many use it heavily for B2B and B2C support and engagement, appreciate the generous free plan, and describe customer service as fast and effective.
- 6
Dondy: WhatsApp Marketing+Chat
by Dondy · 835 reviews
WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI
What merchants say: Merchants highly recommend this app for boosting customer engagement, conversions, and sales with features like WhatsApp chatbots and automated messages. It's easy to set up and use, even for beginners, and integrates well with platforms like Klaviyo and Judge.me. The support team is responsive and helpful, significantly improving ROI and customer satisfaction through effective automation tools like Shopify Flow and abandoned cart recovery.
Used by 26,611 stores - 7
Gorgias: AI, Helpdesk & Chat
by Gorgias Inc. · 709 reviews
Leading AI-powered conversational commerce platform for brands
What merchants say: Merchants highly praise this app for its AI-driven customer support features, which efficiently handle routine inquiries and allow human agents to focus on complex issues. The integration with Shopify and features like live chat, customizable templates, and social media integrations streamline customer service. The AI's empathetic responses and the responsive support team during onboarding enhance the user experience, with continuous updates reflecting user feedback.
Used by 14,070 stores - 8
Moose: AI Chatbot & Live Chat
by Vegahub Technology Inc. · 489 reviews
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
What merchants say: Merchants highly recommend this app for enhancing customer communication and support with features like AI Response Builder, smart ticket routing, and automated workflows. It's praised for its user-friendly interface, ease of setup, and integrations with major social platforms. The support team is noted for their responsiveness and efficiency, and regular updates ensure reliable performance, making it a top choice for improving customer service and operational efficiency.
- 9
SmartBot: Leading AI Chatbot
by BestChat · 457 reviews
24/7 Unlimited AI Chatbot & Live Chat for Sales & Support
What merchants say: Merchants highly recommend this app for reducing customer service inquiries, boosting engagement, and increasing sales through fast, personalized responses. It features automatic replies, product recommendations, FAQ assistance, and order tracking, all customizable for natural interactions. The installation is easy, and the interface user-friendly, making it akin to a 24/7 employee. A free plan offers a cost-effective option for basic needs, enhancing its appeal.
- 10
Shop AI for Instagram/Facebook
by DolphinSuite · 418 reviews
Publish products to Instagram Direct and Messenger only a few clicks.
- 11
B: WhatsApp Chat, Abandon Cart
by BiteSpeed · 409 reviews
All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.
What merchants say: Merchants highly recommend this app for boosting customer engagement and sales, particularly through features like abandoned cart recovery and broadcast campaigns. Its seamless Shopify integration and automation capabilities streamline marketing and enhance efficiency. The intuitive interface, AI-driven marketing flows, and omnichannel support across WhatsApp, Instagram, and Messenger are key benefits. Merchants also appreciate the responsive and helpful support team and continuous updates.
Used by 1,213 stores - 12
Willdesk: Live Chat&AI Chatbot
by Channelwill · 377 reviews
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
What merchants say: Merchants highly recommend this app for its comprehensive features and exceptional customer support. It supports managing multiple stores and communication channels from one platform, offers customization to match brand aesthetics, and includes AI-powered tools like live chat with translation for international customers. Reviewers appreciate the quick and professional resolution of issues and find the free plan offers great value for enhancing customer service and operational efficiency.
Used by 1,092 stores - 13
Marketing+Support on WhatsApp
by SuperLemon App · 342 reviews
Automated cart recovery, WhatsApp chat & share widget, custom template & campaign, shared team inbox
Used by 2,180 stores - 14
Chaty Chat Buttons & WhatsApp
by Premio · 333 reviews
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
What merchants say: Merchants highly recommend this app for boosting customer engagement and conversions through enhanced communication. It's easy to set up, supports multiple messaging platforms, and offers customizable design options. The app operates smoothly without slowing down websites, and the support team is noted for their quick and effective responses. Merchants value its comprehensive features and robust performance, making it suitable for both small and large e-commerce platforms.
Used by 4,140 stores - 15
WhatFlow‑Whatsapp Automation
by Scrptble · 330 reviews
WhatFlow automates order updates, cart recovery, confirmations and back-in-stock alerts via WhatsApp
What merchants say: Merchants highly recommend this app for enhancing customer communication and boosting sales through features like automated order confirmations and abandoned cart reminders. It excels in sending instant replies, managing leads, and updating orders with personalized messaging. The integration with Shopify is smooth, and the intuitive interface is easy to navigate. Support is noted for being responsive and helpful, significantly improving customer engagement and conversion rates.
- 16
SB: Helpdesk, Live Chat & FAQs
by Shark Byte, Inc · 318 reviews
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
What merchants say: Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.
Used by 4,408 stores - 17
Chatra — Live Chat & Chatbot
by Roger Wilco LLC · 307 reviews
Help web visitors reach checkout faster with real time support and product recommendations.
What merchants say: Merchants highly recommend this app for boosting customer engagement and sales through real-time interactions. They praise its features like seeing customer typing in real-time and tracking site activity, which help improve conversions and lead capture. The app is user-friendly, integrates well with platforms like Facebook Messenger, and offers a mobile version for flexibility. Merchants also appreciate the reliable performance, responsive support, and customizable chat options.
Used by 2,529 stores - 18
CK: Abandoned cart on WhatsApp
by Carthike · 304 reviews
Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API
What merchants say: Merchants highly recommend this app for boosting sales and enhancing customer engagement through features like abandoned cart recovery and automated messaging. They appreciate its seamless WhatsApp integration, easy setup, and capabilities for sending updates and mass campaigns. Customizable messages and compatibility with other tools are also valued. The support team is noted for their responsiveness and helpfulness, enhancing the app's reliability and user-friendly design.
- 19
KwikEngage Cart Recovery + WA
by GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. · 301 reviews
One app for WhatsApp chat, cart recovery, omnichannel CRM & AI-powered support
What merchants say: Merchants highly recommend this app for boosting customer engagement and retention through automated cart recovery and WhatsApp updates. Its user-friendly interface is easy to integrate and operate. The app is effective in enhancing customer acquisition and engagement. Support from the team is proactive and responsive, adding significant value to the user experience. Merchants appreciate the comprehensive features and exceptional support that improve business operations and customer interactions.
- 20
Chatway Live Chat & WhatsApp
by Premio · 288 reviews
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
What merchants say: Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, enhancing real-time customer communication and service. Features like WhatsApp integration, automatic translation, and effective conversation management boost sales and customer conversions. The app offers a cost-effective free plan suitable for small businesses, with praised customization options and responsive support, ensuring no customer interaction is missed.
Used by 1,102 stores - 21
O: Chat buttons & Contact Form
by Omega · 263 reviews
Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.
What merchants say: Merchants highly recommend this app for enhancing customer service and communication, noting its ability to increase conversions. It integrates with up to three social media platforms for free, offers easy setup, and customizable options to match brand aesthetics. Described as fast and reliable, the customer support team is praised for being responsive and assisting with custom coding and specific requests.
Used by 1,453 stores - 22
Ctx: WhatsApp Chat + Marketing
by Softpulse Infotech · 258 reviews
WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration
What merchants say: Merchants highly recommend this app for enhancing customer interaction and boosting sales through features like automated cart recovery and personalized messaging. They praise its user-friendly interface, seamless Shopify integration, and reliable customer support, including personalized setup sessions. The marketing tools, especially WhatsApp broadcasts, are valued for effective communication. Economically, it's seen as a good investment with a reasonable cost and high return on investment.
- 23
RT: Social Chat, Live Chat
by RoarTheme · 249 reviews
Add a chat widget and share via messaging apps and social channels. Improve the support experience.
What merchants say: Merchants highly recommend this app for enhancing customer communication, which boosts sales and engagement. It's praised for easy installation, WhatsApp integration, and customizable features that cater to specific needs. The intuitive interface ensures effective customer interactions, and while support details are scarce, the positive feedback indicates satisfaction. This app is valued for ensuring no customer inquiries are missed, supporting business growth and customer service.
- 24
Commslayer ‑ Helpdesk & Chat
by Actuals Oy · 243 reviews
Helpdesk & chat inbox by the ex-Lifetimely founders
- 25
QuickReply
by QuickReply.ai · 219 reviews
Everyone’s on WhatsApp — bring your marketing, sales, support & ops there to reclaim abandoned sales
What merchants say: Merchants highly recommend this app for enhancing customer support and engagement through features like AI chat, helpdesk solutions, and automation capabilities. They appreciate its seamless integration with Shopify, user-friendly interface, and the support team's quick and effective issue resolution. It's noted as essential for boosting conversions and retaining customers in eCommerce.
