Refund Policy

Last updated: November 1, 2026

This policy covers payments for ShopScan's paid products: the Pro subscription and API plans. Our free tools, the free plan and the browser extension cost nothing, so there's nothing to refund for them. Mandatory consumer rights where you live always apply in addition to this policy.

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes refunds and may also consider requests under the Paddle Buyer Terms and Paddle's refund policy.

1. Pro: 7-day refund if you haven't used it

• Full refund within 7 days: ask within 7 days of any Pro payment — your first payment or a renewal — and you get a full refund, as long as you haven't used Pro since that payment.
• What counts as using Pro: searching or filtering the Stores list, opening store or app pages, scanning stores and exporting on Pro — these deliver what you're paying for. Signing in and viewing your account or billing pages don't count.
• Forgot to cancel? The same rule covers renewals: if you haven't used Pro since the renewal, ask within 7 days and we'll refund it.
• Cancel any time from Dashboard → Billing or the link in your Paddle receipt. Your plan stays active until the end of the period you've paid for, and you won't be charged again. If you've already used Pro in the current period, you keep it until that period ends.
• How we check: we keep a record of account activity (searches, pages opened, scans, exports and sign-ins, with their dates, IP address and browser) to apply this policy and to answer payment disputes. See our Privacy Policy.
• Locked-in price: cancelling ends your locked-in price; if you come back later you pay the price at that time (see our Terms of Service).

Not sure Pro is right for you? The free plan lets you try ShopScan before you pay.

2. API plans

• Full refund within 7 days of any API plan payment if no requests were made with your API keys since that payment.
• Cancel any time; the plan stays active until the end of the paid period and isn't charged again.

3. Withdrawal right (EU, UK and similar)

If you're a consumer in the EU, the UK or another place with a cooling-off period for online purchases, you agree when you buy that we start providing digital content and services right away, and you acknowledge that your right to withdraw ends once you start using them. Until then, you may cancel within 14 days for a full refund.

4. If we end your access

If we close a paid plan without cause, we refund the unused part of the current period. If we close an account for breaking our Terms or Acceptable Use Policy, refunds follow this policy and the law.

5. How to ask for a refund

• Through Paddle: go to paddle.net, find your order with the email address on your receipt, and request a refund.
• Or email us at contact@shopscan.app from your account's email address with your order number or the date of the charge. We reply within 3 business days and pass approved refunds to Paddle.

Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

Please contact us or Paddle before disputing a charge with your bank — we can almost always sort it out faster.

ShopScan — 225 New Elephant Road, Dhaka 1205, Bangladesh.