Acceptable Use Policy
Published · Last updated
Last updated: November 1, 2026
This policy explains how ShopScan and its data — store searches, insights, exports and API results — may be used. It's part of our Terms of Service. We may suspend or close accounts that break it; refunds then follow our Refund Policy and the law.
1. What you can do
Use the data for your own business, for example:
- market and competitor research, app and theme analysis;
- finding stores that may be interested in your product or service, and contacting them lawfully;
- building internal reports and dashboards.
2. What you must not do
- Break the law or deceive. No unlawful, fraudulent or deceptive use, including scams, phishing or impersonation.
- Spam or mass mailing. Don't load ShopScan contact data into bulk or automated email, SMS, WhatsApp or calling campaigns. Contact businesses one by one, with a message relevant to them, and stop when asked. Don't send marketing to anyone who has opted out, and don't use our data to build mailing lists for others.
- Resell or share. Don't sell, license, publish, give away or upload the data, or offer it through a competing directory, database or tool.
- Misuse personal details. Don't use contact details for harassment, discrimination or any illegal purpose, and don't combine them with other data to profile individuals.
- Infringe rights. Don't use the Services to infringe anyone's copyright, trademarks or other intellectual property.
- Train AI. Don't use the data to train or improve commercial AI or machine-learning models.
- Attack or abuse the Services. No malware, probing or scanning for vulnerabilities, attempts to break into accounts or systems, or overloading our servers. No scraping or automated bulk access outside our exports and API, and no getting around limits, verification checks or payment.
- Share accounts. One paid plan is for one person — no shared logins or group buys.
3. Laws you must follow
You are responsible for your outreach and act as an independent controller of any personal information you use. Depending on who you contact and where, this includes:
- Email marketing: CAN-SPAM (US), CASL (Canada), PECR and UK GDPR (UK), the GDPR and national rules (EU) and the Spam Act (Australia). In particular: identify yourself, give a working unsubscribe link and honour it promptly, and respect stricter rules for sole traders and consumers (in the UK and parts of the EU, cold email to sole traders and individuals needs prior consent).
- Calls and messages: the TCPA (US) and similar laws restrict automated calls and texts; WhatsApp's own rules require consent before you message someone.
- Privacy: have a lawful basis for using personal information, tell people where you got their details when the law requires it, and honour their requests.
4. Opt-outs and removals
If someone asks you to stop contacting them or to delete their details, do so and don't share them further. When a store asks ShopScan to remove its data, we may ask you to delete it from files you exported — please do.
5. Reporting misuse
If you believe someone is misusing ShopScan or its data, email contact@shopscan.app. Store owners can remove their store or its contact details with our store removal form.