Store Management
Top 25 Helpdesk Apps for Shopify Stores in 2026
Deliver professional customer service with the best Shopify helpdesk apps. Manage support tickets from email, chat, social media, and phone in one unified inbox. Automate routing, set SLAs, create macros, and track response times.
Great support drives repeat purchases and positive reviews. Pair with live chat for real-time support, FAQ builders for self-service, and survey tools to measure customer satisfaction.
- Apps ranked
- 25
- With a free plan
- 18
- Average rating
- 4.6 / 5
- Installs we detect
- 79.1K
- 1 Featured
SEOWILL: AI SEO & AI Blog Post
by CWILL · 1,804 reviews
SEOWILL(formerly SEOAnt): Track & Boost Your Store’s Visibility in Google, ChatGPT, Gemini and more.
What merchants say: Merchants highly recommend this app for significantly improving SEO performance, enhancing Google rankings, and boosting organic traffic. It features keyword optimization, on-page SEO suggestions, broken link scanning, and AI-driven content writing. The intuitive dashboard and automation tools for tasks like image optimization are particularly praised. Merchants also appreciate the responsive and helpful customer support, making it a top choice for enhancing online visibility and store performance.
Used by 28,629 stores - 2
Tidio ‑ Live Chat & AI Chatbot
by TIDIO LLC · 1,357 reviews
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
What merchants say: Merchants highly recommend this app for enhancing customer interactions, noting its efficient live chat and automated responses that boost satisfaction and sales. Its easy setup with Shopify, multi-channel management, and effective AI chatbots are key features. The mobile app allows for on-the-go customer engagement, and its performance does not slow down online stores. Support is frequently praised for being responsive and helpful.
Used by 21,332 stores - 3
Redo
by Redo Tech, Inc · 857 reviews
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
What merchants say: Merchants highly recommend this app for its exceptional customer support and seamless Shopify integration. It effectively manages returns and exchanges, with a support team that quickly resolves complex issues. The app enhances operations with features like marketing tools and post-purchase upsells, and offers customization options to meet specific business needs. Its scalability and positive impact on growth make it ideal for small and growing businesses.
Used by 5,498 stores - 4
Gorgias: AI, Helpdesk & Chat
by Gorgias Inc. · 709 reviews
Leading AI-powered conversational commerce platform for brands
What merchants say: Merchants highly praise this app for its AI-driven customer support features, which efficiently handle routine inquiries and allow human agents to focus on complex issues. The integration with Shopify and features like live chat, customizable templates, and social media integrations streamline customer service. The AI's empathetic responses and the responsive support team during onboarding enhance the user experience, with continuous updates reflecting user feedback.
Used by 14,070 stores - 5
Willdesk: Live Chat&AI Chatbot
by Channelwill · 377 reviews
AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot
What merchants say: Merchants highly recommend this app for its comprehensive features and exceptional customer support. It supports managing multiple stores and communication channels from one platform, offers customization to match brand aesthetics, and includes AI-powered tools like live chat with translation for international customers. Reviewers appreciate the quick and professional resolution of issues and find the free plan offers great value for enhancing customer service and operational efficiency.
Used by 1,092 stores - 6
SB: Helpdesk, Live Chat & FAQs
by Shark Byte, Inc · 318 reviews
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
What merchants say: Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.
Used by 4,408 stores - 7
Chatway Live Chat & WhatsApp
by Premio · 288 reviews
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
What merchants say: Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, enhancing real-time customer communication and service. Features like WhatsApp integration, automatic translation, and effective conversation management boost sales and customer conversions. The app offers a cost-effective free plan suitable for small businesses, with praised customization options and responsive support, ensuring no customer interaction is missed.
Used by 1,102 stores - 8
Commslayer ‑ Helpdesk & Chat
by Actuals Oy · 243 reviews
Helpdesk & chat inbox by the ex-Lifetimely founders
- 9
Cleverific Order Editing
by Cleverific, Inc · 233 reviews
Let customers edit orders and add upsell products post-purchase without contacting support.
What merchants say: Merchants highly value this app for its advanced order editing features, which simplify manual processes and improve customer service by allowing changes after purchase. It's especially useful for retail and wholesale, with capabilities like complex pricing adjustments and bulk updates. The app is praised for its stable, user-friendly interface and excellent customer support, which includes proactive outreach and quick feature implementation. Integration with Shopify Flow is also a key benefit.
- 10
DC: WhatsApp Marketing + API
by DelightChat · 223 reviews
Automate WA marketing, broadcasts & cart recovery via WhatsApp API + AI-Powered Omnichannel Helpdesk
What merchants say: Merchants highly recommend this app for its ability to manage conversations across multiple channels, including WhatsApp and social media, from a single dashboard. Features like broadcast messages with carousel cards and CTA buttons, along with automation and seamless Shopify integration, are particularly valued. The intuitive interface suits those without a technical background, and the responsive customer support team is quick to resolve issues, ensuring smooth operations.
- 11
Re:amaze AI Helpdesk & Chat
by Reamaze · 180 reviews
Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.
What merchants say: Merchants highly recommend this app for enhancing customer interaction and support, noting its seamless integration with Shopify and efficient operation that boosts customer satisfaction and sales. It supports multiple communication channels and features automation, live visitor data, and customizable chat widgets. The responsive customer support team is also praised for their quick setup assistance and ongoing educational support.
Used by 2,199 stores - 12
Zotabox Contact Form Builder
by Zotabox · 126 reviews
Provide Great Customer and Stakeholder Services with Straightforward Multi-field and Reliable Forms
What merchants say: Merchants appreciate this contact form builder for its user-friendly setup and effective customer support. They highlight its customization options that align with their site's design and functionality, and the professional look of the forms. The app includes additional features like pop-ups and Facebook Live Chat, enhancing customer interaction and inquiries. Available in both free and premium versions, it offers a seamless experience across all devices.
- 13
Zendesk
by Zendesk · 96 reviews
Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
Used by 640 stores - 14
BotSpace: WhatsApp, Insta & AI
by BotSpace · 90 reviews
#1 AI Agent that sells, supports, & retains customers on Chat, WhatsApp, Instagram, Voice & SMS
- 15
Orderify ‑ Order Edit Cancel
by Customer First focus · 70 reviews
Let customers edit, cancel and reorder on their own for a better customer experience.
What merchants say: Merchants highly recommend this app for allowing customers to edit or cancel orders directly from the "Thank You" page, significantly reducing customer service inquiries and saving time for support teams. The installation is straightforward, and it integrates seamlessly, enhancing the post-purchase journey. Continuous updates based on feedback improve its capabilities, and the responsive support team is frequently praised.
Used by 168 stores - 16
QuickCEP: Live Chat&AI Chatbot
by QuickCEP · 56 reviews
Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
- 17
Channel Sales Chat Bot CRM
by Channel Corp. · 51 reviews
Your trusted sales concierge designed to boost sales and LTV through your existing customers.
- 18
Relocate+ Order Editor
by Crowd Control · 42 reviews
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
- 19
Chatbase
by Chatbase.co Inc. · 37 reviews
Chatbase is a platform for building AI Agents for Customer Support & Sales for your store
- 20
Jotform AI Chatbot ‑ Live Chat
by Jotform Inc. · 36 reviews
Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales
- 21
Crisp ‑ Helpdesk & AI Chatbot
by Crisp · 34 reviews
Centralize channels, gather teams, and synchronize e-commerce customer data, all in one platform.
- 22
eDesk
by xSellco Ltd · 32 reviews
AI-Assisted Customer Support to Scale Support and Grow Your Brand
- 23
NestDesk AI Agents & AI Chat
by NestScale · 32 reviews
All-in-one customer service solution with AI Chatbot, Live chat, Helpdesk & more to increase sales.
- 24
lookfor: Scalable CX Platform
by lookfor, Inc. · 32 reviews
Boost your customer service with AI chatbot, live chat, FAQ to Sell More & Support AI
- 25
Hosted Email
by Clover Apps Limited · 31 reviews
Hosted Email app offers advanced email integrated directly in your store's admin panel.
