Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
- Stores using it
- — Not detected yet
- Rating
- 3.7 / 5 18 reviews
- Price
- $39 / mo Free plan available
- Launched
- August 2016 United States
Screenshots
About Intercom: AI Customer Service
Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
Features
- AI chatbots
- Agent analytics
- Analytics
- Auto-assign
- Business hours
- Callback
- Cart recovery
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Chatbot
- Color and font
- Cross-sell
- Discounts
- Email chat
- Emojis and stickers
- Escalation
- FAQs
- File upload
- Greetings
- Help center
- Live chat
- Multi-language
- Multi-store
- Order tracking
- Order updates
- Phone
- Product recommendations
- Push notifications
- Quick replies
- Real-time translation
- Reports
- Rule-based triggers
- SMS
- Social media
- Surveys
- Tagging
- Ticketing
Intercom: AI Customer Service pricing
Free plan available · Free trial · From $39 / month. Prices in USD; check the App Store for the latest.
-
Fin AI Agent
Free
- per resolution
- With Intercom or your current helpdesk
-
Essential
$39 / month
348 billed yearly (save 26%)
- per seat
- Customer support for small businesses
-
Advanced
$99 / month
1020 billed yearly (save 14%)
- per seat
- Powerful AI features for growing teams.
-
Expert
$139 / month
1584 billed yearly (save 5%)
- per seat
- Security and reporting for larger teams.
Shopify stores using Intercom: AI Customer Service
We haven't detected Intercom: AI Customer Service on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Intercom: AI Customer Service: FAQ
Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
Intercom: AI Customer Service has a free plan; paid plans start at $39 a month.
We haven't detected Intercom: AI Customer Service on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Intercom: AI Customer Service is built by Intercom, based in United States, and launched in August 2016.
3.7 out of 5 from 18 reviews on the Shopify App Store.