Free all-in-one inbox: manage email, chat & social messages and automate support workflows.
- Stores using it
- — Not detected yet
- Rating
- 4.5 / 5 11 reviews
- Price
- Free
- Launched
- October 2025 United States
Screenshots
About MX: Helpdesk & Live Chat
Free all-in-one inbox: manage email, chat & social messages and automate support workflows.
Centralize all customer support in one inbox. Manage emails, live chat, Facebook, Instagram, and WhatsApp messages together, and turn them into trackable helpdesk tickets. Capture Shopify order info upfront and view order number, date, and total directly in tickets. Save time with AI-powered reply suggestions and ready-made templates. Stay organized with dashboards.
- Unify all customer messages in one inbox and never miss a ticket
- Keep work organized by creating custom ticket statuses and workflow rules.
- Engage visitors with live chat and view ticket history to resolve issues fast.
- View Shopify order details directly in tickets (number, date, total)
- Get AI-powered suggestions for faster, smarter responses
Features
- AI chatbots
- Agent analytics
- Agent avatar
- Auto-assign
- Auto-reply
- Behavior tracking
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Chatbot
- Color and font
- Contact form
- Customer notifications
- Emojis and stickers
- Escalation
- FAQs
- File upload
- Greetings
- Help center
- Live chat
- Multi-language
- Quick replies
- Rule-based triggers
- Self-service
- Send transcript
- Social media
- Tagging
- Ticketing
- Unified inbox
- Welcome messages
Shopify stores using MX: Helpdesk & Live Chat
We haven't detected MX: Helpdesk & Live Chat on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
MX: Helpdesk & Live Chat: FAQ
Free all-in-one inbox: manage email, chat & social messages and automate support workflows.
Yes, MX: Helpdesk & Live Chat is free to use.
We haven't detected MX: Helpdesk & Live Chat on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
MX: Helpdesk & Live Chat is built by Mirasvit Ecommerce Solutions, based in United States, and launched in October 2025.
4.5 out of 5 from 11 reviews on the Shopify App Store.