Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.
- Stores using it
- — Not detected yet
- Rating
- 4.9 / 5 11 reviews
- Price
- $200 / mo Free trial
- Launched
- August 2024 United Kingdom
Screenshots
About Octocom AI CX & CS suite
Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.
Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.
- AI Post sale support: order management, order tracking, product usage
- Personalized product recommendations for potential customers
- 24/7 Answers to questions about product features, availability, specifications
- AI constantly reads and scans your catalog and website so it's always up-to-date
- Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram
Features
- AI chatbots
- AI responses
- AI summaries
- Agent analytics
- Agent avatar
- Analytics
- Auto-assign
- Auto-reply
- Business hours
- Chat flows
- Chat window
- Chatbot
- Color and font
- Contact form
- Cross-sell
- Customer insights
- Discounts
- Email chat
- Encryption
- Escalation
- FAQs
- Feedback surveys
- File upload
- Greetings
- Live chat
- Multi-language
- Multi-store
- Order tracking
- Order updates
- Product recommendations
- Quick replies
- Reports
- Review requests
- Rule-based triggers
- Social media
- Tagging
- Ticketing
- Unified inbox
- Upsell
Octocom AI CX & CS suite pricing
Free trial · From $200 / month. Prices in USD; check the App Store for the latest.
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Basic
$200 / month
- $15 per each additional 50 conversations after 350 conversations
- 350 conversations per month included
- AI Product Recommendations
- AI Order Management
- Branding
- Integrations
- Analytics
- 24/7 Live Support
Shopify stores using Octocom AI CX & CS suite
We haven't detected Octocom AI CX & CS suite on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Octocom AI CX & CS suite: FAQ
Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.
No. Plans start at $200 a month, with a free trial.
We haven't detected Octocom AI CX & CS suite on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Octocom AI CX & CS suite is built by Octocom LTD, based in United Kingdom, and launched in August 2024.
4.9 out of 5 from 11 reviews on the Shopify App Store.