Unified helpdesk. Manage support tickets, link orders, and reply faster with AI assistance
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 1 reviews
- Price
- $9 / mo Free plan available
- Launched
- May 2026 United Kingdom
Screenshots
About SDesk
Unified helpdesk. Manage support tickets, link orders, and reply faster with AI assistance
SDesk centralises all your customer support into one organised inbox built for Shopify merchants inside your store. Connect your support email, use our contact form or embedded help to capture every inquiry. Each ticket automatically links to customer profiles and orders, giving you full context without switching tabs. Team collaboration features let you assign tickets, set priorities, and track workloads. Add AI-powered draft replies to help your team respond faster while maintaining quality.
- Unified inbox with automatic Shopify customer and order linking
- Custom email domain support with branded email addresses
- AI Copilot generates draft replies, improves text, and suggests quick responses
- Create task list to keep track of customer actions.
Features
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Contact form
- Customer notifications
- Response templates
- Tagging
- Ticketing
- Unified inbox
SDesk pricing
Free plan available · From $9 / month. Prices in USD; check the App Store for the latest.
-
Free
Free
- 20 tickets a month
- Free forever
- 2 team members
- Custom domain
- Email and contact form support
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Starter
$9 / month
76 billed yearly (save 30%)
- 100 tickets per month
- 2 team members
- Email and contact form support
- Customer and order linking
- Filfilment Scanner
- Email forwarding setup
- Auto-reply configuration
- AI Copilot for draft replies
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Growth
$19 / month
159 billed yearly (save 30%)
- Unlimited tickets
- Unlimited team members
- AI Copilot for draft replies
- Auto-assignment rules
- Custom email templates
- Analytics dashboard
- Filfilment Scanner
Shopify stores using SDesk
We haven't detected SDesk on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
SDesk: FAQ
Unified helpdesk. Manage support tickets, link orders, and reply faster with AI assistance
SDesk has a free plan; paid plans start at $9 a month.
We haven't detected SDesk on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
SDesk is built by SDesk, based in United Kingdom, and launched in May 2026.
5.0 out of 5 from 1 reviews on the Shopify App Store.