AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.
- Stores using it
- — Not detected yet
- Rating
- —
- Price
- $29 / mo Free plan available
- Launched
- May 2026 Canada
Screenshots
About Remora
AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.
Remora brings your Shopify data into every support conversation. Agents see order history, tracking info, and customer details alongside each ticket. AI classifies incoming tickets and drafts replies for agent review. Nothing sends without approval. Process refunds, cancellations, and discount codes from the inbox. Supports email submitted tickets in a unified inbox with real-time updates, team assignments, internal notes, collision detection, macros, and a knowledge base with CSAT surveys.
- Unified inbox with full Shopify order, customer, and tracking context
- AI ticket classification and draft replies with human-in-the-loop approval
- Process refunds, cancellations, and discounts without leaving the inbox
Features
- AI responses
- AI summaries
- Analytics
- Auto-reply
- Contact form
- Escalation
- Feedback surveys
- Response templates
- Tagging
- Ticketing
Remora pricing
Free plan available · From $29 / month. Prices in USD; check the App Store for the latest.
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Free
Free
- Unlimited tickets
- AI classification
- 50 AI draft replies
- Shopify integration
- Email integration
- CSAT surveys
- Analytics dashboard
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Starter
$29 / month
290 billed yearly (save 17%)
- Everything in Free
- 500 AI draft replies
- Email support
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Pro
$79 / month
790 billed yearly (save 17%)
- Everything in Free
- 3000 AI draft replies
- Priority support
Shopify stores using Remora
We haven't detected Remora on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Remora: FAQ
AI-native helpdesk for merchants. Manage support tickets with smart drafts and full order context.
Remora has a free plan; paid plans start at $29 a month.
We haven't detected Remora on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Remora is built by Switch Research, based in Canada, and launched in May 2026.