Add a storefront chat widget for customer questions. Resolve chats faster with rules and handoff.
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 1 reviews
- Price
- $9 / mo Free plan available
- Launched
- May 2026 Spain
Screenshots
About HiveChat ‑ Live Chat & Chatbot
Add a storefront chat widget for customer questions. Resolve chats faster with rules and handoff.
HiveChat helps merchants answer shopper questions through a storefront chat widget and manage every conversation in Shopify admin. Merchants can customize the widget, set business hours and quick replies, create rule-based answers for common questions, recommend products in chat, hand conversations to staff, send follow-up emails when customers are offline, and review conversation, resolution, and satisfaction trends.
- Answer common questions automatically with rule-based chat replies
- Recommend products directly inside chat
- Manage chats with assignment, notes, and canned replies
- Follow up by email when customers leave the chat
- Track conversations, escalations, clicks, and satisfaction
Features
- Agent analytics
- Behavior tracking
- Business hours
- Callback
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Customer insights
- Email chat
- Encryption
- File upload
- Greetings
- Live chat
- Multi-language
- Order updates
- Product recommendations
- Quick replies
- Surveys
- Tagging
- Welcome messages
HiveChat ‑ Live Chat & Chatbot pricing
Free plan available · Free trial · From $9 / month. Prices in USD; check the App Store for the latest.
-
Free
Free
- Unlimited conversations
- Advanced analytics
- Up to 3 automation rules
- Up to 3 canned responses
- Highly customizable
- 1 supported language
- 90 days chat history
-
Basic
$9 / month
99 billed yearly (save 8%)
- Up to 20 automation rules
- Up to 20 canned responses
- 3 supported languages
- Custom email templates
- 365 days chat history
-
Pro
$29 / month
299 billed yearly (save 14%)
- Unlimited automation rules
- Unlimited canned responses
- 5 supported languages
- Unlimited chat history
Shopify stores using HiveChat ‑ Live Chat & Chatbot
We haven't detected HiveChat ‑ Live Chat & Chatbot on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
HiveChat ‑ Live Chat & Chatbot: FAQ
Add a storefront chat widget for customer questions. Resolve chats faster with rules and handoff.
HiveChat ‑ Live Chat & Chatbot has a free plan; paid plans start at $9 a month.
We haven't detected HiveChat ‑ Live Chat & Chatbot on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
HiveChat ‑ Live Chat & Chatbot is built by Hive Interactive, based in Spain, and launched in May 2026.
5.0 out of 5 from 1 reviews on the Shopify App Store.