HelpLane is an AI-first customer support platform that integrates seamlessly with your store.
- Stores using it
- — Not detected yet
- Rating
- —
- Price
- $49 / mo Free plan available
- Launched
- January 2026 United States
Screenshots
About HelpLane
HelpLane is an AI-first customer support platform that integrates seamlessly with your store.
HelpLane brings customer conversations and order data together in one inbox. Your support team sees order history, fulfillment status, and customer details alongside every message. Process refunds and cancellations without leaving the conversation. Add an embeddable chat widget to your storefront that automatically links visitors to their order history. AI-powered tools help draft responses faster while keeping your brand voice consistent.
- Manage conversations from email, chat, and other channels in one place
- View customer order history, fulfillment status, and tracking details
- Process full or partial refunds with line-item selection directly from the inbox
- Cancel orders with inventory restock and customer notification options
- Add a customizable chat widget to your storefront that auto-links customer data
Features
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Chatbot
- Customer notifications
- Escalation
- FAQs
- Feedback surveys
- Help center
- Live chat
- Phone
- Reports
- Response templates
- Rule-based triggers
- SMS
- Self-service
- Tagging
- Ticketing
- Unified inbox
HelpLane pricing
Free plan available · Free trial · From $49 / month. Prices in USD; check the App Store for the latest.
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Free
Free
- $5 for 500 AI Credits
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Standard
$49 / month
468 billed yearly (save 20%)
- $5 for 500 AI Credits
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Growth
$99 / month
948 billed yearly (save 20%)
- $5 for 500 AI Credits
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Pro
$199 / month
1908 billed yearly (save 20%)
- $5 for 500 AI Credits
Shopify stores using HelpLane
We haven't detected HelpLane on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
HelpLane: FAQ
HelpLane is an AI-first customer support platform that integrates seamlessly with your store.
HelpLane has a free plan; paid plans start at $49 a month.
We haven't detected HelpLane on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
HelpLane is built by HelpLane, based in United States, and launched in January 2026.