All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
- Stores using it
- — Not detected yet
- Rating
- —
- Price
- $5 / mo Free plan available
- Launched
- June 2025 Bangladesh
Screenshots
About HelpEcho ‑ HelpDesk & AI Chat
All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
HelpEcho is your all-in-one customer support solution with AI Chatbot, Knowledge Base, and Helpdesk Ticketing. Let the AI chatbot handle customer queries 24/7 while your team focuses on complex issues. Build a self-service knowledge base to reduce ticket volume. Convert emails to tickets automatically, use AI to write replies, and automate workflows with saved replies. Unlimited agents, categories, and customers — everything you need for professional support.
- AI Chatbot answers customer questions 24/7 with product recommendations.
- Build a self-service Knowledge Base so customers find answers themselves.
- Turn customer emails into support tickets automatically. Never miss an inquiry.
- Generate professional replies instantly with AI-powered reply writer.
- Automate workflows with saved replies, ticket assignment, and routing.
Features
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Chatbot
- Customer notifications
- Feedback surveys
- Help center
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Self-service
- Tagging
- Ticketing
- Unified inbox
HelpEcho ‑ HelpDesk & AI Chat pricing
Free plan available · From $5 / month. Prices in USD; check the App Store for the latest.
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Free Plan
Free
- 10 Tickets/month
- 10 AI Operations/month
- 1 Mailbox
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
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Starter Plan
$5 / month
59 billed yearly (save 2%)
- 50 Tickets/month
- 50 AI Operations/month
- 3 Mailboxes
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
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Basic Plan
$19 / month
199 billed yearly (save 13%)
- 300 Tickets/month
- 100 AI Operations/month
- 5 Mailboxes
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
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Pro Plan
$49 / month
499 billed yearly (save 15%)
- 1,000 Tickets/month
- 500 AI Operations/month
- 10 Mailboxes
- AI Chatbot
- Knowledge Base Portal
- AI Reply Writer
- Unlimited Customers
- Full Reports
Shopify stores using HelpEcho ‑ HelpDesk & AI Chat
We haven't detected HelpEcho ‑ HelpDesk & AI Chat on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
HelpEcho ‑ HelpDesk & AI Chat: FAQ
All-in-one support: Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
HelpEcho ‑ HelpDesk & AI Chat has a free plan; paid plans start at $5 a month.
We haven't detected HelpEcho ‑ HelpDesk & AI Chat on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
HelpEcho ‑ HelpDesk & AI Chat is built by HelpEcho, based in Bangladesh, and launched in June 2025.