HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
- Stores using it
- — Not detected yet
- Rating
- 1.0 / 5 1 reviews
- Price
- $34 / mo Free trial
- Launched
- January 2021 Poland
Screenshots
About HelpDesk for Ecommerce support
HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
HelpDesk centralizes all emails, website forms, chats, and more into one secure inbox, maximizing support excellence. Automations and AI allow for rapid, multichannel responses so no one is left waiting. HelpDesk integrates seamlessly with your preferred apps, fitting right into existing processes. Advanced teamwork features improve work organization and influence response times. Access to customer purchase history lets you personalize responses, build trust, and foster long-term relations.
- Use solid collaboration HelpDesk features to solve client cases together.
- Automate ticket resolution with custom HelpDesk rules and macros to save time.
- Use HelpDesk AI to sum up any lengthy ticket and refine texts to fit you.
- Customize your message layout to respond professionally and stay consistent.
- Track customer insights using the shopping history in the HelpDesk ticket.
Features
- AI responses
- AI summaries
- APIs
- Analytics
- Auto-assign
- Auto-reply
- Auto-sync data
- Chatbot
- Conditional logic
- Contact form
- Custom triggers
- Custom workflows
- Customer notifications
- Customer segments
- Customer tags
- Email responses
- Escalation
- FAQs
- Feedback surveys
- Help center
- Live chat
- Multi-store
- Order processing
- Order tracking
- Reports
- Response templates
- Return processing
- Rule-based triggers
- Scheduled tasks
- Self-service
- Social media
- Spam detection
- Tagging
- Templates
- Ticketing
- Time-based
- Unified inbox
HelpDesk for Ecommerce support pricing
Free trial · From $34 / month. Prices in USD; check the App Store for the latest.
-
Team
$34 / month
348 billed yearly (save 15%)
- Paid users with admin or agent roles
- Unlimited free viewers
- 5 teams
- 5 forwarding addresses
- 5 reply addresses
- One custom domain
-
Business
$59 / month
600 billed yearly (save 15%)
- Paid users with admin or agent roles
- Unlimited free viewers
- 100 teams
- 100 forwarding addresses
- 100 reply addresses
- 100 custom domains
Shopify stores using HelpDesk for Ecommerce support
We haven't detected HelpDesk for Ecommerce support on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
HelpDesk for Ecommerce support: FAQ
HelpDesk ticketing system to easily manage multiple communication channels and customer relations.
No. Plans start at $34 a month, with a free trial.
We haven't detected HelpDesk for Ecommerce support on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
HelpDesk for Ecommerce support is built by TEXT, based in Poland, and launched in January 2021.
1.0 out of 5 from 1 reviews on the Shopify App Store.