Deliver the personal touch at scale
- Stores using it
- — Not detected yet
- Rating
- 3.7 / 5 19 reviews
- Price
- $30 / mo Free plan available
- Launched
- March 2014 United States
Screenshots
About Help Scout
Deliver the personal touch at scale
Turn one-time shoppers into repeat customers with Help Scout’s customer support platform. With every conversation—plus order details and history—in one place, you can resolve requests without constantly switching tabs. Create a free account to get up and running in minutes!
- Collaborate on email, live chat, and social requests in one organized Inbox
- Help more customers in less time with AI tools included at no extra cost
- Answer FAQs instantly with powerful self-service options
- Edit, duplicate, cancel, and refund orders directly in Help Scout
Features
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Chatbot
- Customer notifications
- FAQs
- Feedback surveys
- Help center
- Live chat
- Multi-store
- Order tracking
- Reports
- Response templates
- Rule-based triggers
- Self-service
- Social media
- Spam detection
- Tagging
- Ticketing
- Unified inbox
Help Scout pricing
Free plan available · Free trial · From $30 / month. Prices in USD; check the App Store for the latest.
-
Free
Free
- Up to 100 contacts and 5 users per month
- 1 Inbox
- 1 Docs site
- 10 Saved replies
- 10 Tags
- 1 Embeddable support hub
- Basic reporting
-
Standard
$30 / month
25 billed yearly (save 93%)
- Per user pricing
- Multiple Inboxes and Docs sites
- Multiple knowledge bases
- Basic workflows
- Unlimited tags and saved replies
- Basic AI Inbox assistant
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Plus
$54 / month
45 billed yearly (save 93%)
- Per user pricing
- All Standard features and...
- Advanced workflows
- Advanced AI Inbox assistant
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
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Pro
$90 / month
75 billed yearly (save 93%)
- Everything in Plus and...
- Unlimited workflows
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
Shopify stores using Help Scout
We haven't detected Help Scout on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Help Scout: FAQ
Deliver the personal touch at scale
Help Scout has a free plan; paid plans start at $30 a month.
We haven't detected Help Scout on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Help Scout is built by Help Scout, based in United States, and launched in March 2014.
3.7 out of 5 from 19 reviews on the Shopify App Store.