Trexa ‑ Order Tracking & AI

Branded tracking page with AI that answers order questions — fewer tickets, faster support

Trexa gives your customers a branded tracking page with real-time shipment updates from all major carriers and an AI assistant that answers shipping, returns, and order questions using your actual store policies. When customers need human help, your support team gets a full inbox with conversation history and AI-drafted reply suggestions to respond faster. Automated returns and cancellations check eligibility based on your rules and guide customers through the process without emailing you.

• Branded order tracking page with realtime shipment status from all major carrier
• AI assistant answers shipping, returns, and order questions using your policies
• Support inbox with AI-drafted replies so your team responds significantly faster
• Automated returns & cancellations checks eligibility using rules set by you
• Analytics dashboard tracking ticket deflection, WISMO volume, and resolution