We turn returns into opportunities with seamless, AI-driven automation and customer centricity
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 7 reviews
- Price
- $104 / mo Free trial
- Launched
- December 2025 Germany
Screenshots
About toern ‑ Returns & Exchanges
We turn returns into opportunities with seamless, AI-driven automation and customer centricity
toern streamlines returns and exchanges with an intelligent, automated workflow. The app integrates seamlessly with existing shop and logistics systems, giving merchants full visibility into their return processes. AI-driven analytics provide insights into return reasons and trends, helping businesses optimize operations and enhance the post-purchase experience.
- Digital returns portal – paperless, automated, intuitive.
- Exchange, voucher, or refund – for maximum customer loyalty
- AI assistant that evaluates return reasons and provides recommendations
- Real-time analytics: The dashboard provides KPI tracking and optimization
Features
- Analytics
- Automated approvals
- Automated refunds
- Custom branding
- Email notifications
- Exchanges
- Gift cards
- Manual refunds
- Multi-language
- Non-returnable items
- QR codes
- Refund management
- Return portal
- Return reasons
- Return tracking
- Shipping labels
- Stock updates
toern ‑ Returns & Exchanges pricing
Free trial · From $104 / month. Prices in USD; check the App Store for the latest.
-
Starter
$104 / month
1123 billed yearly (save 10%)
- inkl. 100 returns per month
- each additional return €0.99
- Self-service Returnportal
- Automated label generation
- Smart return reasons
- Flexible return policies
- Shipping Status Tracking
- Insights Dashboard
-
Starter Plus
$232 / month
2505 billed yearly (save 10%)
- inkl. 250 returns per month
- each additional return €0.99
- Everything from Starter
- Branded Returnportal
- Exchange
- Gift cards
- Extended analytics
-
Growth
$408 / month
4406 billed yearly (save 10%)
- inkl. 500 returns per month
- each additional return €0.79
- Everything from Starter Plus
- AI Return Insights
- Klaviyo for individual emails
-
Scale
$735 / month
7938 billed yearly (save 10%)
- inkl. 1000 returns per month
- each additional return €0.59
- Everything from Growth
- Third-party integrations
- Customized flows
Shopify stores using toern ‑ Returns & Exchanges
We haven't detected toern ‑ Returns & Exchanges on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
toern ‑ Returns & Exchanges: FAQ
We turn returns into opportunities with seamless, AI-driven automation and customer centricity
No. Plans start at $104 a month, with a free trial.
We haven't detected toern ‑ Returns & Exchanges on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
toern ‑ Returns & Exchanges is built by toern GmbH, based in Germany, and launched in December 2025.
5.0 out of 5 from 7 reviews on the Shopify App Store.