Catch and fix bad shipping addresses automatically with an AI agent before orders ship.
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 1 reviews
- Price
- $39 / mo Free trial
- Launched
- May 2026 United States
Screenshots
About Tacey: AI Order Agent
Catch and fix bad shipping addresses automatically with an AI agent before orders ship.
Tacey automatically catches bad shipping addresses that slip through checkout. An AI agent reviews every new order, validates the address, silently fixes minor issues like typos or missing unit numbers, and automatically holds risky orders. Customers receive a fully branded correction link where they can quickly update their address to release the hold. If they don’t respond, Tacey follows up with pre‑ship reminders and escalations via email, SMS, or voice.
- AI reviews every order and auto-holds risky shipping addresses
- Customers get a branded link to fix addresses and release holds
- Validates global shipping addresses, including units and PO boxes
- Sends automatic pre-ship reminders when flagged orders get no reply
- Full AI decision log with reasoning, timestamps, and resolution data
Features
- Address
- Analytics
- Automated workflows
- Cancellations
- Custom rules
- Status updates
- Tagging
Tacey: AI Order Agent pricing
Free trial · From $39 / month. Prices in USD; check the App Store for the latest.
-
Scout
$39 / month
- Up to 500 orders per calendar month
- Validate every order automatically
- Hold risky orders before they ship
- Automatic bad-address email to customer
- Auto-correct minor address errors
- Pre-shipment reminders to customer
- Duplicate order/SKU detection
- Full analytics and AI decision log
-
Agent
$59 / month
- Everything in Scout
- Up to 1,500 orders per calendar month
- SMS escalation for unresponsive customer
- Send notifications from your domain
- Bulk approve flagged orders
- Balanced and Aggressive sensitivity mode
- Pre-shipment reminders via SMS + Email
- AI Sensitivity: Balanced + Aggressive
-
Commander
$99 / month
- Unlimited orders per calendar month
- Everything in Agent
- Voice call escalation to customer
- Voicemail if customer unavailable
- Custom rules + Flow triggers workflow
- Custom voice call script
- Full escalation channel control
- Full quiet window control + CSV Exports
Shopify stores using Tacey: AI Order Agent
We haven't detected Tacey: AI Order Agent on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Tacey: AI Order Agent: FAQ
Catch and fix bad shipping addresses automatically with an AI agent before orders ship.
No. Plans start at $39 a month, with a free trial.
We haven't detected Tacey: AI Order Agent on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Tacey: AI Order Agent is built by ONDUTYOPS LLC, based in United States, and launched in May 2026.
5.0 out of 5 from 1 reviews on the Shopify App Store.