StatusNotes

Add custom messages to order status pages that reduce customer enquiries and answer questions.

StatusNotes adds custom messages to order status pages that customers see when tracking their orders. Create order-specific notes for delivery delays, product substitutions, or special handling instructions. Set up store-wide messages with return policies, contact information, and shipping updates that appear on every order page. This reduces support tickets by answering questions before customers ask them. Includes automatic backup protection that restores everything if accidentally removed.

• Add personalised messages to individual orders for delivery updates and changes.
• Display the same message on every order page with policies or contact details.
• One-click restore recovers all notes if accidentally deleted or app uninstalled.
• Download complete note records as CSV or JSON files for your record keeping.
• Works with any Shopify theme without requiring code changes or manual setup.