View and customize the FAQs that AI shopping agents use to answer questions about your store.
- Stores using it
- — Not detected yet
- Rating
- 3.4 / 5 27 reviews
- Price
- Free
- Launched
- May 2025 Canada
Screenshots
About Shopify Knowledge Base
View and customize the FAQs that AI shopping agents use to answer questions about your store.
AI agents are changing how people shop online. When shoppers use AI agents to search for products or ask about store policies, Shopify provides answers based on your store's catalog and settings. Knowledge Base lets you view how often your store's info is requested by AI agents and customize FAQs to ensure AI represents your brand accurately and highlights what makes your business unique. See what buyers are asking, so you can provide the answers they’re looking for.
- View Shopify-generated FAQs based on your store's settings and policies.
- Monitor buyer inquiries about your store.
- Create custom FAQs to address a wider array of buyer questions.
Shopify stores using Shopify Knowledge Base
We haven't detected Shopify Knowledge Base on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Shopify Knowledge Base: FAQ
View and customize the FAQs that AI shopping agents use to answer questions about your store.
Yes, Shopify Knowledge Base is free to use.
We haven't detected Shopify Knowledge Base on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Shopify Knowledge Base is built by Shopify, based in Canada, and launched in May 2025.
3.4 out of 5 from 27 reviews on the Shopify App Store.