Self-service returns & exchanges with real-time tracking and flexible refunds
- Stores using it
- — Not detected yet
- Rating
- —
- Price
- Free
- Launched
- March 2026 India
Screenshots
About Rex: Return & Exchange
Self-service returns & exchanges with real-time tracking and flexible refunds
Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers.
- Branded self-service return & exchange portal for customers
- Approve, reject, or archive return requests with full control
- Refunds via exchange, store credit, gift cards
- Custom return rules, messages, appearance & multi-language labels
- Real-time return tracking with automated email notifications
Features
- Analytics
- Automated approvals
- Branded tracking page
- Carrier selection
- Custom branding
- Custom policies
- Email notifications
- Exchanges
- Gift cards
- Gift returns
- In-store returns
- Manual refunds
- Multi-language
- Non-returnable items
- Order sync
- Order updates
- Real-time tracking
- Refund management
- Replacements
- Return portal
- Return reasons
- Return tracking
- Return windows
- Store credit
Shopify stores using Rex: Return & Exchange
We haven't detected Rex: Return & Exchange on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Rex: Return & Exchange: FAQ
Self-service returns & exchanges with real-time tracking and flexible refunds
Yes, Rex: Return & Exchange is free to use.
We haven't detected Rex: Return & Exchange on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Rex: Return & Exchange is built by Softpulse Infotech, based in India, and launched in March 2026.