Crate ‑ Returns & Exchanges

Self-service return portal for your customers. Reduce support tickets and process returns faster.

Give your customers an easy way to request returns without contacting support. The Returns Portal provides a branded, self-service experience where customers enter their order number and email to initiate returns. Merchants get a dashboard to review, approve, or deny requests. Configure refund percentages, exchanges, store credit options, and set return windows. Analytics help you understand return patterns and reduce future returns. Fully GDPR and CCPA compliant.

• Self-service return portal with your brand colors
• Dashboard to manage and approve return requests
• Configurable refund options: percentage, fixed amount, store credit, exchanges
• Return analytics to track patterns by product and reason
• Auto-approval option for hands-off processing