Automate returns and exchanges with a branded self service portal & Reduce support workload.
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 2 reviews
- Price
- $19 / mo Free plan available
- Launched
- May 2026 United States
Screenshots
About Ecombone Returns & Exchanges
Automate returns and exchanges with a branded self service portal & Reduce support workload.
Ecombone helps merchants manage returns and exchanges through a branded self service portal connected to their store. Customers can submit requests, select refund or exchange options, and track the status of their case. Merchants review and approve requests from a single dashboard, set return rules, define eligibility windows, and control refund or exchange outcomes. It reduces manual emails, keeps all cases organized, and helps protect revenue by promoting exchanges instead of refunds.
- Branded self service returns and exchanges portal
- Custom return rules and eligibility conditions + supports Bundles
- Refund, exchange and discount resolutions - supports multi-currency & markets
- Email notifications for every step of the process
- Centralized dashboard to review and manage requests
Features
- Analytics
- Automated approvals
- Automated refunds
- Custom branding
- Custom policies
- Customer blocklists
- Discount codes
- Email notifications
- Exchanges
- Non-returnable items
- Refund management
- Replacements
- Return portal
- Return reasons
- Return tracking
- Return windows
Ecombone Returns & Exchanges pricing
Free plan available · Free trial · From $19 / month. Prices in USD; check the App Store for the latest.
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Free
Free
- Up to 10 returns/month
- Custom return / exchanges portal
-
Basic
$19 / month
- $0.50 per extra return above 100 returns
- Up to 100 returns/month
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
-
Plus
$49 / month
- $0.50 per extra return above 250 returns
- Up to 250 returns/month
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
- Buy X Get Y discount codes
- Bundle detection settings
-
Pro
$99 / month
- Unlimited returns
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
- Buy X Get Y discount codes
- Bundle detection settings
- Priority support
Shopify stores using Ecombone Returns & Exchanges
We haven't detected Ecombone Returns & Exchanges on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Ecombone Returns & Exchanges: FAQ
Automate returns and exchanges with a branded self service portal & Reduce support workload.
Ecombone Returns & Exchanges has a free plan; paid plans start at $19 a month.
We haven't detected Ecombone Returns & Exchanges on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Ecombone Returns & Exchanges is built by Ecombone, based in United States, and launched in May 2026.
5.0 out of 5 from 2 reviews on the Shopify App Store.