Understand your customers with stages, timelines, and retention insights.
- Stores using it
- — Not detected yet
- Rating
- 5.0 / 5 1 reviews
- Price
- $9 / mo Free trial
- Launched
- April 2026 India
Screenshots
About Customer Story
Understand your customers with stages, timelines, and retention insights.
Customer Story syncs your Shopify customers and orders to automatically classify them into stages such as New, Active, VIP, At Risk, and Churned. Each customer includes a clear timeline showing first order, repeat purchases, total spend, and activity history. The dashboard highlights customers who may need attention, giving merchants structured visibility into retention based on their existing data.
- Automatic customer stages (New, Active, VIP, At Risk)
- Visual customer timeline with order history
- Dashboard highlighting customers who need attention
Features
- Activity tracking
- Analytics dashboard
- Event tracking
- Real-time tracking
Customer Story pricing
Free trial · From $9 / month. Prices in USD; check the App Store for the latest.
-
Starter
$9 / month
- Up to 1,000 customers
- All customer stages & timeline
- Dashboard & insights
- Email support
-
Growth
$29 / month
- Up to 10,000 customers
- All customer stages & timeline
- Dashboard & insights
- Email support
-
Scale
$79 / month
- Unlimited customers
- All customer stages & timeline
- Dashboard & insights
- Email support
Shopify stores using Customer Story
We haven't detected Customer Story on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Customer Story: FAQ
Understand your customers with stages, timelines, and retention insights.
No. Plans start at $9 a month, with a free trial.
We haven't detected Customer Story on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Customer Story is built by Dadword IT, based in India, and launched in April 2026.
5.0 out of 5 from 1 reviews on the Shopify App Store.