Let customers cancel their orders without overloading your support team.
- Stores using it
- — Not detected yet
- Rating
- —
- Price
- Free
- Launched
- December 2025 United Kingdom
Screenshots
About Cancel My Order
Let customers cancel their orders without overloading your support team.
Free your team from handling order cancellations with a fully automated process. Place a clear Cancel order button on the Order Status page so customers can fix mistakes themselves. The app inherits your theme styling, and you control the text. Automatically hold orders during a fully custom time window and release for fulfilment if not cancelled. Choose to refund customers to their original payment method or store credit, and send a confirmation email to the customer.
- Self-serve cancel button on your Order Status pages
- App block automatically matches your theme styling with no custom CSS needed
- Configure a fully custom order hold window to allow self-serve cancellations
Features
- Automated workflows
- Cancellations
- Refunds
Shopify stores using Cancel My Order
We haven't detected Cancel My Order on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Cancel My Order: FAQ
Let customers cancel their orders without overloading your support team.
Yes, Cancel My Order is free to use.
We haven't detected Cancel My Order on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Cancel My Order is built by Scayla Apps, based in United Kingdom, and launched in December 2025.