Removal request

Remove a store from ShopScan

ShopScan lists public information about Shopify stores: the apps and theme a store uses, its category and location, and contact details the store publishes on its own website. A store’s owner or staff can remove that information at any time, free of charge.

How it works

1. 1. Enter the store and your email. The email must be on the store’s own domain, for example you@yourstore.com for yourstore.com. That’s how we know the request comes from the store.
2. 2. Enter the code. We email you a 6-digit code. It works for 15 minutes.
3. 3. Done. The information is removed as soon as the code is accepted, and we email you a confirmation.

No email on the store’s domain, or your personal details appear on a store? Email contact@shopscan.app with the store’s address and we’ll reply within 30 days.

Once removed, the information stays removed: we keep a record of the request so it isn’t added back when our scanner revisits the store. Files customers already downloaded can’t be recalled; our terms require them to honour opt-outs. See our Privacy Policy.